At K-LA, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.
1. Return Period
You have 30 days from the date of delivery to return any item for a refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at hello@klauniverse.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send the item back.
3. Refund Process
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
4. Non-Returnable Items
Some items are non-returnable, including final sale items, gift cards, and items marked as non-returnable at the time of purchase.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.
For any questions regarding our Refund and Return Policy, please contact us at hello@klauniverse.com.
